Privacy Policy
Effective date: September 10, 2026
Solmation respects your privacy. This policy explains what information we receive, why we use it, and the choices available to you when you visit our website, contact us, or communicate with a Solmation service through WhatsApp.
Information we receive
- Information you send to us, such as your name, email address, phone number, subject, and message.
- WhatsApp-related information made available when you communicate with us, such as your WhatsApp phone number or profile name, message content, attachments, and message delivery information.
- Basic technical information normally created when a website is accessed, such as an IP address, browser type, requested page, and request date and time.
How we use information
We use information only as reasonably necessary to respond to you, provide the service or communication you requested, send authorized transactional or service-related WhatsApp messages, maintain security, prevent misuse, troubleshoot problems, and comply with applicable law.
We do not sell personal information. We do not use information received through WhatsApp for third-party advertising or unrelated marketing.
WhatsApp and Meta
Our WhatsApp features use services provided by Meta Platforms and WhatsApp. When you communicate through WhatsApp, Meta and WhatsApp may process information under their own terms and privacy policies. Solmation receives and uses WhatsApp information only to provide the requested communication or service and for the limited operational purposes described above.
Sharing of information
We do not sell or rent your personal information. We may share information with vendors that help us host, operate, secure, or deliver our services, including Meta and WhatsApp for WhatsApp communications. These providers receive information only as needed to perform services for us. We may also disclose information when required by law, to protect rights or safety, or in connection with a business reorganization.
Data retention
We keep personal information only for as long as reasonably necessary to provide the requested service, maintain appropriate business records, resolve disputes, secure our systems, and meet legal obligations. We then delete or de-identify it when reasonably practicable.
Cookies and analytics
Our hosting and service providers may process cookies and basic technical request information to deliver, measure, and protect the site. We do not sell information collected through the website.
Your choices and deletion requests
You may stop WhatsApp messages from us at any time by replying STOP or asking us not to contact you. You may request access to, correction of, or deletion of personal information associated with you by emailing info@solmation.com. Please include enough information for us to identify the relevant account or conversation. We may need to verify your identity and may retain information when required by law or for legitimate security purposes.
Security
We use reasonable administrative and technical safeguards designed to protect personal information. No internet transmission or storage system can be guaranteed to be completely secure.
Children
Our website and WhatsApp services are not directed to children under 13, and we do not knowingly collect personal information from children under 13.
Changes to this policy
We may update this policy from time to time. We will post the updated version on this page and revise the effective date above.
Contact us
For privacy questions or requests, contact Solmation at info@solmation.com.